There is a BIG difference.
As a lot of my friends know that several weeks ago I was in a shoe shopping mood. I put it out on Facebook for some suggestions of where to go, knowing all along where I was most likely to go, but still wanted to see what people would suggest. Here’s how it went:
Retailer #1- I spent 15 minutes trying to find someone to offer assistance. The only employees to be found were behind checkout counter with a long line. I left frustrated.
Retailer #2- I walked into a store that looked like hell’s storage room (or my teenage son’s bedroom) with deep piles of shoes that hadn’t been restocked, used footies, etc. I left disgusted.
Retailer #3- I finally went to Nordstrom at SouthPark Mall. As always, the store was clean and well staffed. I got attention and helpful assistance from a sales associate and guess what— I bought shoes.

