Are you in retail? Social media will drive more holiday purchase decisions this year than ever. In fact, 27 percent of last year’s holiday shoppers were influenced in some way by social media; 59 percent used search engines as their first choice for gift finding. Plus, keep in mind that 47 percent of consumers will have already started their holiday shopping by the end of October!
How can you as a local retailer engage shoppers using social media to drive revenue this holiday season? Let’s start with several low-cost and creative ideas that you can put in place this week to start off the holiday shopping season with a social media kick.
- Start now with social media. Building a following on Facebook and Twitter, or through some simple product videos or blog posts can pay dividends as we near the holiday season, especially when last-minute shoppers are seeking local options.
- Get reviewed online. Like signage in a retail store, customer reviews on Google and Facebook draw attention and help differentiate between similar retailers. More than 70 percent of consumers trust recommendations from reviewers and recent studies show 83 percent of all holiday shoppers this year will be influenced by customer reviews.
- Be helpful with your holiday messaging. Social media is really about sharing useful content with your audience. Make their gift-finding easier by offering helpful ideas and information, and you’ll be rewarded with increased loyalty, recognition, store traffic and online “word of mouth.” Think about the gift-giving challenges of your customers, and speak to those needs with your Facebook posts or Twitter tweets.
- Use social media with traditional marketing. If you distribute flyers, postcards or do any form of advertising, include your social-media links everywhere your customers see your name. Don’t forget the in-store applications, where something as simple as sticking a printed “Follow us on Facebook” card in each shopping bag can help boost followers and online word-of-mouth marketing.
- Use pictures and videos where possible. Whether you sell hand soap, jewelry or pheasant hunting trips, research shows that people respond to posts with photos and video much more favorably than to simple text postings. Remember, you’re trying to tell your story, and any imagery you can use to help tell that story will bring in more holiday business.
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Tags: advertising, brand loyalty, business barriers, marketing, marketing performance, relationship marketing, social marketing, social media marketing