Archive for the ‘New Ideas’ Category

Superior service does not improve profit; profit improves superior service.

Wednesday, July 21st, 2010

I just read that.  Then I read it again.  And then, I read it at least three more times and really thought about it.  Why?  Because it’s true.  How can you test this theory? As Blair Enns, the guy who wrote the headline above, does—and I will admit, it’s true in my office.  The test is the “ringing telephone.” When we look down and see the name of the profitable client appear, we are happy to pick up. When we see the name of the unprofitable client, we cringe. Our clients know if they are getting the best from us, but they rarely know why.

Every client you or I have deserves our fullest attention, our best service and our commitment. For us to deliver this to them they need to deliver to us the profit margin that will allow it.

How many client relationship problems could have been avoided or fixed if we had charged properly? How many of our clients could we have done better for simply by commanding a little bit more money?   Think about your business and those clients.

Blair Enns is the owner of winwithoutpitching.com and a general bad ass in our field.  Most of this material came from his ‘manifesto’ which is available in several different formats at his website.  Click here for more.  The link will open in a new window.  Have fun!

The myth of the great ad

Sunday, November 15th, 2009

Top secret
Photo by daliborlev
You can do a great job constructing a badly designed house.  But when you are through, you’ve still got a badly designed house.  Right?  It doesn’t matter how good you are with a hammer if the blueprints themselves are faulty.  Ads are like houses.

It doesn’t matter how good you are with nouns or verbs when the core message is boring.  There is no good way to tell a bad story.  And ultimately, it’s the core message of your campaign that determines the success of your advertising.

Give a powerful core message to an average writer and the little business on the corner can leap from Main Street to Wall Street.  But give an average message to a powerful writer and ….yeah, you get it.

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Get Me In! Get Me Out!

Thursday, November 5th, 2009

I love PR (public relations)
Photo by JerrySilfwer
These days, more and more clients are hiring us for one of two reasons—“Get me in the news!” or “Get me out of the news!”   Advertising is what you buy from the sales department of the media. Public Relations (PR) is what you get from the news department—some of it good, some of it not so good.

How many ads do you suppose a good news story is worth?
Q: Which of the following statements is false?
1. Thomas Edison invented electric light.
2. Guglielmo Marconi invented radio.
3. Alexander Graham Bell invented the telephone.

Regardless of which statement you think to be untrue, you’re exactly one-third correct; because all three statements are false. (more…)

Onederful! Using social media to generate real prospects for your business

Sunday, November 1st, 2009

InsideOnederfulI was recently asked to make a presentation to a group of business owners regarding social media and its use in generating bona fide prospects.  I used our project- http://marketinggrader.net as the focal point of my presentation as it has been an extremely successful tool at generating leads for us.  Social media is not a fad, it’s here to stay and there are numerous ways to exploit it for your business gain.  The presentation lacks notes and of course the extra’s and examples I gave out in the seminar.  If you have any questions or would like for me to make this presentation in person or remotely, for you, your group or business, please let me know.

A quick word about the competitive environment

Monday, October 12th, 2009

icearrow“Rainy days and Mondays always get me down”– or at least they did Karen Carpenter as I grew up hearing her sing the song.    Today is Monday and it’s pouring rain.  I’m actually writing this blog article to waylay my having to go out and get wet delivering some printing jobs to clients.  In my mailbox this morning I found a short email about competition.  It conveyed some simple thoughts.  See what you think about them.

  • “How good am I?” is the second question that every business owner must answer. “How good are my competitors?” is the first.
  • Like it or not, your competitors set the height of the bar you must jump.
  • It’s a weary old saying, but true, “In the land of the blind, the one-eyed man is king.”

And as venture capitalist I knew once told me, “We learned quickly that the most important predictor of success is determination. At first we thought it might be intelligence. Everyone likes to believe that’s what makes startups succeed. It makes a better story that a company ‘won’ because its founders were so smart.  But while it certainly helps to be smart, it’s not the deciding factor. There are plenty of people as smart as Bill Gates who achieve nothing.”

So, essentially making money is easy:

  1. Sell what people want to buy
  2. Offer it at an attractive price
  3. Occupy a high-visibility location
  4. Wave your arms and draw a crowd

Maybe you can’t have all of those, but I have never seen the combination fail.  Need some help?  We’re here.